tkabt Privacy Policy

1Introduction

tkabt (referred to in this policy as "we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every user who accesses or uses the tkabt online gaming platform. This Privacy Policy (the "Policy") describes how tkabt collects, uses, stores, shares, and protects information about you when you use our website, register an account, make deposits or withdrawals, place bets, or otherwise interact with any part of the tkabt platform.

By registering an account or using the tkabt platform in any way, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree with any part of this Policy, you should not use the platform. This Policy should be read alongside tkabt's Terms & Conditions, which govern your use of the platform more broadly.

2Information We Collect

tkabt collects personal data in order to operate the platform, comply with applicable laws, and provide a safe and personalised gaming experience. The categories of information we collect include:

• Registration data: your mobile phone number, chosen username, date of birth, and any other information you provide during account creation. This data is required to create and manage your tkabt account.
• Identity verification (KYC) documents: national identity card, passport, or other government-issued documents that may be requested at the point of withdrawal or as part of our responsible gaming checks. These documents are used solely for identity and age verification.
• Financial transaction data: records of deposits and withdrawals including amounts, timestamps, and the payment method used (bKash, Nagad, Rocket, or bank transfer). We do not store full mobile wallet credentials or bank account details beyond what is necessary for transaction processing.
• Gaming activity data: your betting history, game sessions, wager amounts, win and loss records, bonus usage, and responsible gaming tool activations. This data is used for account management, fraud detection, and responsible gaming monitoring.
• Technical and device data: IP address, device type, operating system, mobile browser version, session duration, pages visited, and referring URL. This data is collected automatically when you access the platform and is used for security, analytics, and platform optimisation.

🛡️ Your Privacy Rights at a Glance

3How We Use Your Information

tkabt uses the personal data it collects for the following specific purposes. We do not use your data for any purpose not listed here without first obtaining your consent or as otherwise required by law:

• Account management and authentication: to create, verify, maintain, and secure your tkabt account, process your login sessions, and ensure that only you can access your account.
• Transaction processing: to process deposits to your account and withdrawals to your designated payment method (bKash, Nagad, Rocket, or bank), and to maintain accurate financial records.
• Legal and regulatory compliance: to comply with applicable law, including anti-money laundering (AML) requirements, KYC obligations, age verification mandates, and any lawful request from a competent authority in Bangladesh.
• Platform security and fraud prevention: to detect, investigate, and prevent unauthorised access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activities on the platform.
• Customer support: to respond to your queries, resolve disputes, process complaints, and improve our support service quality. Support communications may be recorded and retained for quality assurance and training purposes.

4Legal Basis for Processing Your Data

tkabt processes your personal data on the following legal bases. Where more than one basis applies, we rely on all applicable bases:

• Contract performance: processing that is necessary to provide you with the services you have registered for — including account management, game access, deposit and withdrawal processing, and bonus delivery.
• Legal obligation: processing required by applicable law, including AML compliance, KYC verification, and responding to lawful requests from authorities in Bangladesh.
• Legitimate interests: processing for fraud prevention, platform security, analytics to improve our service, and responsible gaming monitoring — where these interests are not overridden by your rights.
• Consent: where we rely on consent (for example, for optional marketing communications), you may withdraw your consent at any time by contacting tkabt support. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5Sharing Your Information

tkabt does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Game and platform providers: tkabt uses third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) to deliver game content. These providers receive the minimum data necessary to authenticate your game sessions and record results. They operate under binding data processing agreements with tkabt.
• Payment processors: your transaction data is shared with the relevant payment processor (bKash, Nagad, Rocket, or your bank) solely to the extent required to complete your requested transaction. tkabt does not share more financial data with these processors than is strictly necessary.
• Legal and regulatory authorities: tkabt may share your personal data with law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh where we are legally required to do so, or where there is a lawful basis for disclosure (for example, in connection with an AML investigation or fraud inquiry).
• Business transfers: in the event that tkabt undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

6Cookies and Tracking Technologies

tkabt uses cookies and similar tracking technologies to operate the platform, improve your experience, and maintain session security. The types of cookies used on the tkabt platform are:

• Essential cookies: strictly necessary for the platform to function. These include session cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery. These cannot be disabled without disrupting core platform functionality.
• Analytics cookies: used to understand how players navigate and use the platform — for example, which game categories are most visited and at what times of day. This data is aggregated and anonymised wherever possible. Analytics help us improve the platform experience for all Bangladesh players.
• Preference cookies: used to remember your platform settings such as language preference, so you do not need to re-select them on each visit. These are functional cookies that improve convenience without tracking your behaviour across external sites.

You may manage or delete cookies through your mobile browser settings. Please note that disabling essential cookies may prevent you from using certain features of the tkabt platform, including account login and game access. tkabt does not use third-party advertising cookies or cross-site tracking technologies.

7Data Security

tkabt takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption across all platform pages and connections, secure server infrastructure with access controls limited to authorised personnel only, regular security assessments and vulnerability testing, and transaction monitoring systems designed to detect unusual activity in real time.

While tkabt uses commercially reasonable security practices, no platform or transmission of data over the internet can be guaranteed to be 100% secure. If you believe your account has been compromised, please contact tkabt support immediately at [email protected] so we can take prompt action to protect your account.

8Data Retention

tkabt retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The specific retention periods we apply are:

• Active account data: retained for the duration of your account's active status plus a minimum of 5 years following account closure, in order to comply with AML record-keeping requirements and to resolve any post-closure disputes.
• KYC documentation: retained for a minimum of 5 years from the date of the last transaction on the account, as required by applicable AML and financial regulations.
• Support and communication records: retained for 3 years from the date of the communication, for quality assurance and dispute resolution purposes. After the applicable retention period has elapsed, personal data will be securely deleted or irreversibly anonymised.

9Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights in respect of the personal data that tkabt holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe (ordinarily within 30 days):

• Right of access: you may request a copy of the personal data tkabt holds about you. We will provide this in a structured, commonly used format. Identity verification will be required before data is released.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. Minor account details such as a preferred username can be updated directly from within your account settings.
• Right to erasure: you may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to tkabt's legal obligations to retain certain data (see Section 8 above).
• Right to object: you may object to processing of your personal data where tkabt relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes. We will cease the relevant processing unless we have compelling legitimate grounds to continue.
• Right to restrict processing: in certain circumstances you may request that tkabt restricts the processing of your personal data — for example, while a rectification request is being assessed, or where you have contested the accuracy of data we hold.

To exercise any of your rights, please email [email protected] with the subject line "Data Rights Request" and a brief description of your request. We may ask you to verify your identity before processing your request. tkabt does not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.

10Third-Party Services and External Links

The tkabt platform integrates with third-party game providers, payment processors, and analytics services to deliver its full feature set. Each of these third-party services operates under its own privacy policy and data processing terms. tkabt performs due diligence on all third-party providers before integration and requires them to maintain appropriate data protection standards. However, tkabt is not responsible for the privacy practices of third parties outside its direct control.

The tkabt platform does not contain links to external third-party websites. All navigation within the platform remains within the tkabt domain. If you independently navigate to any external website, tkabt accepts no responsibility for the privacy or security practices of that external site.

11Children's Privacy

The tkabt platform is strictly intended for adults aged 21 and above. tkabt does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the tkabt platform, please notify us immediately at [email protected].

12Changes to This Privacy Policy

tkabt may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data processing practices. When we make a material change to this Policy — one that significantly affects how we handle your personal data — we will notify you by posting a prominent notice on the platform and, where possible, by sending a notification to your registered mobile number. The updated Policy will indicate the date it was last revised at the top of the document. Your continued use of the tkabt platform following any update constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how tkabt protects your information.

13Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkabt handles your personal data, please contact our support team. We are committed to resolving all privacy-related queries promptly and transparently.